Expanding ESM Practices Across Departments: Enhancing Efficiency and Collaboration

Expanding ESM Practices Across Departments: Enhancing Efficiency and Collaboration Jul 11, 2023 IT Service Management (ITSM) is more than just basic IT support. Its main goal is to provide IT services to customers and ensure that IT teams handle the entire process from start to finish by providing high-quality services. …

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Top 5 reasons CMDB is so important for your ITSM success

An accurate and functioning Configuration Management Database (CMDB) is one of the most important components for a successful IT Service Management (ITSM) implementation. In fact, as more and more organizations are moving towards enterprise service management (ESM) CMDB’s role is becoming even more critical. Yet many organizations tend to overlook …

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