Twice a year, ServiceNow releases a new version of the Now platform. Every new version/release comes with new features, enhancements, bug fixes, and a lot more. It is highly recommended by ServiceNow to stay on the latest release or N-1 in some cases. As with any software upgrades, there are …
Systematic Approach for a Successful ServiceNow Upgrade Read More »
Implementing and managing CMDB is one of the most critical and complex tasks within ITSM program however a solid and mature CMDB can bring huge rewards for the IT and overall enterprise (Look at our other blog on why CMDB is important for your ITSM success). By leveraging the right …
An accurate and functioning Configuration Management Database (CMDB) is one of the most important components for a successful IT Service Management (ITSM) implementation. In fact, as more and more organizations are moving towards enterprise service management (ESM) CMDB’s role is becoming even more critical. Yet many organizations tend to overlook …
Top 5 reasons CMDB is so important for your ITSM success Read More »
