Rethinking ServiceNow:
A Strategic Path to Modern Service Management.
For many enterprises, ServiceNow was the right choice years ago. Today, rising costs, platform complexity, and slowing innovation are prompting IT and business leaders to reassess. ANB Technologies helps organizations evaluate, plan, and execute a migration to Jira Service Management.
Is ServiceNow still the right platform for your organization?
Many enterprises using ServiceNow encounter the same set of challenges as their environments mature.
01
Rising Costs
Licensing, maintenance, and administrative overhead continue to climb, often outpacing budget growth.
02
Platform Complexity
Years of customization make upgrades, scaling, and maintenance increasingly difficult.
03
Slowing Innovation
Legacy processes and accumulated technical debt delay automation and AI adoption.
04
Diminished Employee Experience
Today’s workforce expects intuitive self-service, not legacy portals and multi-step requests.
05
Limited Agility
Cross-functional collaboration and workflow flexibility are harder to achieve as the platform ages.
Why enterprises are choosing Jira Service Management.
01
Lower Total Cost
Enterprise-grade ITSM capability at a meaningfully lower licensing and operating cost.
02
Enterprise Ready
ITSM, Assets, CMDB, change and incident management, on a single scalable platform.
03
Built-In AI & Automation
Virtual agents, intelligent automation, and knowledge management accelerate issue resolution out of the box.
04
Faster Time to Value
Flexible workflows and pre-built templates enable materially faster implementation than legacy ITSM.
05
Connected Teamwork
Native integration across Jira, Confluence, Loom, and Compass keeps every team aligned.
What the analysts say.
Migrations succeed when they are planned as business transformations, not treated as like-for-like platform swaps — and the financial case for modernizing is substantial.
Gartner
A Strategic Approach to Leaving ServiceNow
01 Validate contract runway
Standard (~12 mo), Professional (15–18 mo), Enterprise (up to 24 mo) — sufficient lead time avoids rushed, costly transitions.
02 Audit the current environment
License utilization, active modules, custom workflows, and reporting are often over-provisioned relative to use.
03 Map platform dependencies
Knowledge articles, catalog data, integrations, and historical records should be inventoried early.
Forrester · Total Economic Impact™
The Business Value of Jira Service Management
$2.3M
$2.9M
30%
30%
A structured path from ServiceNow to Jira Service Management.
ANB Technologies’ five-stage methodology is designed to minimize risk, protect business continuity, and accelerate the realization of business value.
01
Assess
Understand your current ServiceNow environment, business objectives, and transformation requirements.
02
Design
Design future-state JSM processes, workflows, and solution architecture aligned to your business needs.
03
Build
Configure Jira Service Management using ANB’s proven migration and ITSM implementation accelerators.
04
Validate
Testing, data verification, UAT, organizational change management, training, and go-live readiness.
05
Go Live & Optimize
Execute a seamless cutover with hypercare, and continuously optimize to maximize business value.
See how your environment compares.
We’re offering a Complimentary Migration Assessment to help you understand what staying on ServiceNow is really costing you — and how it compares to Jira Service Management on cost, capability, and long-term value.
It begins with a short consultation with our team to understand your current environment and priorities. From there, we build a clear, side-by-side comparison you can use to inform your next step.
Migrations that deliver results.
Organizations across industries have partnered with ANB Technologies to modernize service management, reduce operational complexity, and accelerate time to value.
Public Sector
City of Corona
Replaced legacy service management processes with Jira Service Management — improving visibility, automation, and employee experience across the organization.
Media & Entertainment
A Leading Media Company
Modernized enterprise service management with AI-powered capabilities — improving operational efficiency while reducing platform complexity.
Live Webinar — August 19 · 11:00 AM ET
ServiceNow to Jira Service Management: Planning a Successful Migration
Join ANB Technologies and Atlassian experts for a practical walkthrough of migration planning, automation, AI capabilities, and real customer lessons learned.
Is it time to evaluate a move?
ServiceNow licensing costs continue to rise year over year
Customizations are making upgrades difficult or risky
Your organization wants to adopt AI-powered service management
Teams are working across disconnected workflows
You are planning a broader IT modernization initiative
