Enterprise Service Management (ESM)

For over a decade, ANB has been a leader in driving enterprise-wide service management transformations across industries. Our mission is to digitize and automate processes at scale, enhancing operations across IT, HR, Customer Support, Procurement, and Field Service Management.

Work With Trusted Service Management Experts

Our team brings together certified experts in process design, platform implementation, and industry-specific solutions, each with deep functional knowledge and practical experience. With backgrounds spanning healthcare, manufacturing, and other key sectors, our seasoned professionals guide customers from initial planning and roadmap development through to seamless implementation and training, ensuring impactful, sustainable change every step of the way.

Our Featured Service Management Solutions

Jira Service Management (JSM)

Enhance your service operations with ANB’s JSM solutions, from consultation and implementation to seamless integration with the broader Atlassian suite. As a versatile enterprise service management platform, JSM empowers IT and business teams to collaborate, streamline workflows, and deliver faster, more impactful results.

Service Now

Unlock the full potential of your ServiceNow platform to elevate customer and employee experiences while achieving excellence in technology services. With ServiceNow, ANB provides comprehensive support to optimize your ITSM and integrate it into a robust AI-powered ecosystem for a fully cohesive enterprise management experience.

ESM Specializations

With our years of experience, we help organizations implement powerful, scalable solutions across the enterprise—from IT and HR to Facilities—enabling better control and efficiency throughout.

IT Service Management (ITSM)

Achieve streamlined IT operations with an agile, user-centered approach to ITSM that boosts responsiveness and service reliability. Our solutions ensure your IT team can quickly address incidents, problems, and requests while maintaining high standards of quality and speed.

Customer Service Management (CSM)

Improve customer satisfaction and retention by delivering consistent, personalized service experiences. Our CSM solutions help you provide faster, more responsive support across channels, enhancing customer loyalty and driving growth.

IT Asset Management

Gain visibility and control over your IT assets with lifecycle management tools that ensure compliance and optimize asset utilization. We help you track, manage, and plan asset usage, reducing costs and preventing asset-related issues.

HR Service Management (HRSM)

Streamline HR processes and elevate the employee experience with solutions designed for every stage of the employee lifecycle. From onboarding to offboarding, our HRSM solutions empower HR teams to deliver efficient, high-quality services that keep employees engaged and supported.

Field Service Management

Optimize field operations by coordinating and streamlining maintenance, repair, and on-site services. Our field service management solutions improve scheduling, resource allocation, and service completion times, enhancing service delivery and reducing downtime.

Procurement Service Management

Enable better control over procurement workflows, from requisitions to supplier management. Our solutions bring transparency and efficiency to procurement processes, enhancing visibility, reducing costs, and fostering stronger vendor relationships.

Facilities Management

Manage and maintain your physical assets and workspaces efficiently with solutions that improve space utilization, maintenance scheduling, and asset longevity. Our facilities management solutions are designed to support operational continuity and enhance employee experiences in your facilities.