Welcome to the September 2026 edition of The Velocity Report.
AI is transforming enterprise service management—and organizations are rethinking how they deliver services, reduce costs, and improve employee experiences. In this month’s edition, explore how the City of Corona modernized service management with Jira Service Management, register for our upcoming webinar on migrating from ServiceNow, gain expert insights from our latest podcast on AI and government service delivery, and discover the newest AI-powered innovations from Atlassian.
What We Learned: Migrating from ServiceNow to Jira Service Management
What does it really take to move from ServiceNow to Jira Service Management?
In our recent webinar with Atlassian, ANB Technologies explored the key considerations organizations should evaluate when making the transition—from licensing costs and migration complexity to implementation strategy and the opportunities that come with a modern service management platform.
We also discussed real-world migration experiences and how organizations can approach the transition with a focus on business outcomes, not simply moving data from one platform to another.
Missed the webinar? Watch the recording to hear the full conversation.
Strategies for Cloud and AI Transformation
Cloud transformation is no longer simply an IT initiative. Organizations are increasingly using cloud as a foundation for collaboration, innovation, and AI adoption.
The Strategies for Cloud and AI Transformation report from Atlassian, developed in collaboration with AWS, explores how enterprise organizations are approaching cloud transformation and the results they’re seeing along the way.
A few key takeaways:
Cloud is becoming the default.
Five of seven core business functions surveyed have reached at least 72% cloud adoption, with IT service management reaching 80%.
AI is accelerating cloud adoption.
52% of executives cite AI as a reason for moving to the cloud, putting AI on par with operational cost savings as a leading migration driver.
Cloud is delivering measurable results.
Organizations that have already moved report greater scalability, improved reliability, increased agility, and cost reduction.
Collaboration is a major benefit.
82% of executives report improved cross-functional collaboration following cloud migration.
For organizations planning their next phase of Atlassian transformation, the report offers practical insights into the strategies, challenges, and outcomes shaping the move to cloud and AI.
Source: Atlassian, “Strategies for Cloud and AI Transformation,” developed in collaboration with AWS.
Latest Atlassian Updates
Stay up to date with the latest Atlassian innovations that are helping organizations strengthen security, accelerate software delivery, and unlock new AI capabilities.
A Richer Service Graph with Service Registry & Assets
Atlassian is bringing Jira Service Management’s Service Registry and Assets closer together to create a richer service graph and a single source of truth for services, assets, and their relationships.
Smarter Change Risk Assessment & Automation
Jira Service Management helps teams modernize change management with automated risk assessment and approval workflows. Teams can assess change risk, route requests through the appropriate workflow, and use change calendars to improve visibility into upcoming changes—all while keeping risk and compliance in focus.
Assets Common Data Model
The Assets Common Data Model (CDM) standardizes Assets data structures through Atlassian’s Common Data Model, providing consistent object definitions to support ESM solutions and integrations.
Coming Soon: A Special Interest Group on Jira Service Management
What does modern service management look like in practice?
ANB Technologies, Atlassian, and Carahsoft are coming together for an upcoming Special Interest Group session featuring the City of Corona and their experience with Jira Service Management.
We’ll explore the real-world journey behind service management modernization—from the challenges organizations face to the outcomes they can achieve with a modern, scalable platform.
Stay tuned for the event date and registration details.
Stay Connected
Thanks for reading the September 2026 edition of The Velocity Report.
We’re committed to bringing you the latest insights, customer success stories, and Atlassian updates to help you modernize service delivery, embrace cloud and AI transformation, and get more from your Atlassian investment.
As you plan what’s next for your organization, we’re here to help you navigate platform modernization, service management transformation, and the opportunities ahead.
