ATLASSIAN PUBLIC SECTOR SPECIAL INTEREST GROUP
From Legacy ITSM to an AI-Ready City
How Corona, California Rebuilt Service Management on Atlassian
Government organizations are under pressure to modernize service delivery while managing rising costs, complex workflows, and growing expectations for digital experiences.
Join ANB Technologies, Atlassian, and the City of Corona for a candid conversation about what it takes to move beyond legacy ITSM and build a modern, scalable foundation for service delivery and AI.
Event Details
October 7, 2026 | 12:00pm – 1:00pm EDT
Virtual EventHosted by Carahsoft in partnership with ANB Technologies and Atlassian
How the City of Corona Rethought Service Management
The City of Corona saw an opportunity to move beyond the limitations of its legacy service management environment.
By adopting the Atlassian platform, Corona modernized service delivery and expanded service management beyond IT creating a more connected foundation for teams across the organization.
Now, the City is exploring how AI can further transform the way it delivers services.
What You’ll Learn
Modernize Service Delivery
See how Corona approached its transition from legacy ITSM to a modern service management environment.
Expand Beyond IT
Learn how service management can support teams and workflows across the enterprise.
Prepare for AI
Explore what it means to build an AI-ready foundation in the public sector.
Navigate Transformation
Hear practical lessons from the people who helped make the transformation happen.
Meet the Speakers
Tyler Reich
IT Operations Manager, City of Corona
Derek Neal
Head of Service Management, Public Sector, Atlassian
Harjinder Singh
Managing Director, ANB Technologies
Derek Neal
Head of Service Management, Public Sector, Atlassian
Harjinder Singh
Managing Director, ANB Technologies
Tyler Reich
IT Operations Manager, City of Corona
See What’s Possible With Modern Service Management
Corona’s transformation is an example of what’s possible when organizations rethink service management as more than an IT function.
Ready to explore what’s next for your organization?
