Deliver Exceptional HR service with Jira Service Management
Ready to transform your HR service delivery?
Modern HR teams need more than just a ticketing tool. Jira Service Management combines AI, automation, and collaboration to help you deliver faster, smarter HR support—from onboarding to offboarding.
From onboarding to off-boarding, and everything in between, JSM can turn your HR into a high velocity team. Collaborate on one platform, improve productivity, and deliver consumer-grade experiences for your employees.
Watch this video to learn how you can empower HR to deliver exceptional employee support.
Build a Modern, Scalable HR Support Experience
See how Jira Service Management connects your workforce and brings together productivity, automation, and insights to streamline every step of the employee journey.
Use AI to supercharge your productivity
Power up your HRSM with the virtual service agent. Get employees the answers and help they need faster. Free up time for the HR support team to prioritize complex cases.
Learn more: Top 10 AI Superpowers Coming to Jira Service Management. Don’t miss #1!
Provide an exceptional employee experience
Customize your help center to offer employees one intuitive place to get the support they need. With a hub for announcements, knowledge base articles, and request intake, you can share information, deflect common issues, and handle sensitive cases with care.
Want to learn how Atlassian HR empowers its distributed workforce? Watch this video featuring Avani Prabhaker, Chief People Officer.
Boost team productivity
Connect workflows across teams and streamline processes across the employee journey. Deploy automation and AI to reduce repetitive work. Organize and measure work the way you want.
Measure what matters
Generate insights with powerful reporting. Identify opportunities to improve productivity and deliver better employee support with CSAT reports and request data.
Keep sensitive information safe and sound
Generate insights with powerful reporting. Identify opportunities to improve productivity and deliver better employee support with CSAT reports and request data.
HR features in Jira Service Management
Chat and email support
Enable employees to submit requests through Slack, Microsoft Teams, and email. Provide support where they work and ensure you never miss a request.
Virtual service agent
Configure the virtual service agent to automate employee FAQ resolution, deflect incoming requests, and save agents’ time.
Security and controls
Limit access to who can initiate certain requests and lock down sensitive information, including data from third- party tools.
Knowledge base
Use the knowledge base to surface relevant articles and deflect requests. Empower employees to find answers to common questions using a self-service portal.
Multiple help centers
Create and customize multiple help centers for different audiences like new hires, managers, and former employees.
Integrations
Integrate with trusted applications and integrations and sync data across systems.
Automation
Automate tasks to improve processes like onboarding. For instance, route requests to the right approver or auto- assign issues to teammates.
Reporting
Analyze reports that share the volume of incoming requests, how many employees successfully onboarded, your team’s workload, and more.
Dynamic forms
Collect important context with forms that adapt based on employee inputs. Reduce back-and-forth and streamline information gathering.
Ready to Upgrade your HR Service Management
Connect with us to discover why ANB, as an Atlassian Gold Solution Partner, plays a critical role — both in Atlassian’s roadmap and in driving your transformation.
Contact ANB HRSM Experts to discuss how quickly your teams can realize the full value of Jira Service Management.
About ANB Technologies
ANB Technologies is an Atlassian solution partner specializing in providing consulting services with years of experience, and certified professionals in the Atlassian platform in Enterprise service management (ITSM, ITAM, HRSM), AI, Agile, and DevOps.
To learn more about ANB Technologies Atlassian service offerings, visit our website at: https://www.anbtechnologies.com/services/#atlassian_services
Contact Info:
Website: https://www.anbtechnologies.com
LinkedIn: https://www.linkedin.com/company/anb-technologies/
Email: info@anbtechnologies.com
1(800) 566-4989
